Terms of Service Service.

These terms govern your use of the PropertyGoose website and, where you do not have a separate signed agreement with us, the PropertyGoose platform. They are between you and PropertyGoose LTD (company number 16770989), Unit 3b, Aquila House, Pierhead Street, Cardiff, CF10 4PH.

If your agency has a signed Platform Services Agreement or RentGoose Services Agreement with us, that agreement takes precedence over these terms wherever they differ. These terms fill the gaps; they do not override what you have signed.

PropertyGoose is software for UK letting and estate agents: tenant referencing, tenancy agreements, deposit registration, compliance documents and tenancy management.

We are not, and do not act as:

• a letting agent, and we do not manage property;
• a bank, payment services provider or holder of client money;
• a debt collection business;
• a provider of legal advice.

Outputs from the platform — reference reports, affordability figures, suggested documents and notices — are information to support your decision, not the decision itself. The letting decision, and responsibility for it, remains with the agent and landlord.

• You must give accurate registration details and keep them current.
• You are responsible for keeping login credentials secure and for activity under your account. Tell us immediately if you suspect unauthorised access.
• Accounts are for your business. Do not share logins between people — we provide additional users for that reason.
• We may suspend an account where these terms are breached or where the law requires it.

You must not:

• use the platform other than in the ordinary course of a lawful UK letting or estate agency business;
• run a reference on anyone who is not a genuine applicant, tenant, guarantor or client of your business;
• upload data you have no lawful basis to process, or that you obtained without the person's knowledge;
• resell, white-label or sub-licence the platform without our written consent;
• reverse engineer, scrape or bulk-extract data from the platform;
• use the platform to harass, mislead or discriminate against anyone;
• attempt to access another customer's data, or probe our security without permission (see our security page for how to report a vulnerability responsibly).

Both parties must comply with UK data protection law. You are responsible for having a lawful basis for the data you put into the platform, for giving your applicants the information they are entitled to, and for the decisions you take using our outputs.

How we handle personal data is set out in our Privacy Policy, Data Retention Policy and sub-processor list.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and where you do not have a signed agreement setting a different cap, our total liability arising from your use of the platform is limited to the fees you paid in the 12 months before the claim. We are not liable for loss of profit, business, goodwill or anticipated savings, or for indirect or consequential loss.

We are not liable for a letting decision you take, for rent that is not recovered, or for the accuracy of information supplied to us by an applicant, a referee or a third-party agency.

We may update these terms; the date at the top shows when they last changed, and continued use after a change means acceptance. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions: info@propertygoose.co.uk or 029 2003 4920.